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Return & Refund Policy

Last updated: August 04, 2026

We want you to be happy with every order from plantplacemn.

Return Window

Non-plant merchandise (tools, accessories, unopened seed packets) may be returned within 30 days of delivery if unused and in original packaging.

Live Plants

Live plants are perishable. If a plant arrives dead, damaged, or significantly different from the product description, contact us within 48 hours of delivery with clear photos and your order number. We will offer a replacement or refund.

Non-Returnable Items

  • Live plants after the 48-hour arrival window (except warranty issues we approve)
  • Opened seed packets
  • Items damaged by improper care after delivery
  • Final-sale or clearance items marked as such

How to Start a Return

Email info@plantplacemn.com with your order number, reason for return, and photos if applicable. We will provide return instructions and a Return Authorization when required.

Refunds

Approved refunds are issued to the original payment method within 5โ€“10 business days after we receive and inspect the return (or approve a plant claim).

Exchanges

We can often exchange an item for another size or product of equal value when inventory allows.

Contact

info@plantplacemn.com ยท +13014813025
21021 Hermanville Rd, Lexington Park, MD 20653